Return Policy

Return Policy

Welcome to Nacytee. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within [number] days of receiving your order, subject to the following terms and conditions:

1. Eligibility

1.1. Eligible Items: Only items that are unused, unworn, and in their original condition with tags attached are eligible for return.

1.2. Non-Eligible Items: The following items are not eligible for return:

• Items marked as final sale
• Personalized or customized items
• Intimate apparel (e.g., lingerie, swimwear) unless the item is defective
• Items damaged due to misuse, abuse, or negligence

2. Return Process

2.1. Initiating a Return: To initiate a return, please contact our customer service team at [contact email or phone number] to request a Return Authorization (RA) number. Returns made without an RA number will not be accepted.

2.2. Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping method to ensure the safe return of your item(s).

3. Refunds

3.1. Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please allow up to [number] business days for the refund to be processed after we receive the returned item(s).

3.2. Return Shipping Costs: If the return is due to our error (e.g., incorrect item shipped, defective item), we will provide a prepaid return shipping label. Otherwise, return shipping costs will be deducted from your refund.

4. Exchanges

4.1. Exchange Process: We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

5. Contact Us

If you have any questions about our Return Policy, please contact our customer service team at 

Here are the various ways you can reach out to us:

Alternatively, you can directly fill in the form below to provide us with all the necessary information, enabling us to assist you promptly.